Terms of service
About These Terms
This website, grovelmere.com, is operated by COPPERVALE 83 GLOBAL TRADE LLC under the brand GROVELMERE. “We,” “us,” and “our” refer to this company.
These terms apply to your use of our website and purchases from our store. Please also review our Shipping Policy, Return & Refund Policy, and Privacy Policy.
Website Use
You agree to use this website lawfully and to provide accurate information when placing an order or contacting us. You must not interfere with the website, attempt unauthorized access, submit malicious code, or use another person’s payment information without authorization.
Products and Descriptions
We sell puzzle mats, puzzle boards, sorting and storage accessories, and related puzzle tools.
Please review each product’s dimensions, materials, included components, and care instructions before ordering. Puzzle suitability depends on the finished dimensions of your puzzle, not solely on its piece count.
Some product images are digitally generated illustrations. Screens and lighting can affect perceived colors. Lifestyle props, puzzle pieces, reference artwork, and other accessories are not included unless expressly listed in the product description.
Images do not override the stated product specifications or your rights if an item is materially different from its description.
Prices and Payment
Prices are shown in U.S. dollars. Applicable shipping charges and taxes, if any, are displayed at checkout before payment.
Available payment methods are those shown at checkout. Prices and offers may change for future purchases; changes do not retroactively alter an accepted order.
Orders
Please review your order details before submitting payment. We may contact you if an item is unavailable, payment cannot be verified, or an obvious listing error affects your order.
We will not substitute a different product or charge a higher price without your agreement. If we cannot fulfill an order, we will notify you and refund any payment for the unfulfilled items.
Shipping, Returns, and Cancellations
Our Shipping Policy explains processing times, delivery estimates, and shipping charges.
Our Return & Refund Policy explains return eligibility, free return and exchange shipping, refunds, and cancellation requests.
Product Use
Use products only for their intended purpose and follow the care instructions supplied with them. Puzzle tools and small accessories should be kept away from young children.
Website Content
Website text, graphics, and other content owned by or licensed to GROVELMERE may not be reproduced for commercial use without permission, except as permitted by law. Third-party trademarks remain the property of their respective owners.
Third-Party Services
Our store uses Shopify and other service providers to support checkout, payment processing, and order fulfillment. External websites and services may have their own terms and privacy policies.
Your Rights
Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded, including applicable consumer protections.
Updates
We may update these terms from time to time. Updated terms apply prospectively and do not remove rights relating to an earlier purchase.
Contact
GROVELMERE
Operated by COPPERVALE 83 GLOBAL TRADE LLC
695 Center St, Calhoun, KY 42327, United States
Email: support@grovelmere.com
Phone: +1 (612) 472-5983