FAQ

What does GROVELMERE sell?
We sell puzzle mats and boards, sorting and storage accessories, reference stands, and related puzzle tools.

Are puzzles included?
Puzzle pieces, completed puzzles, reference artwork, and lifestyle props are not included unless specifically listed in the product description.

How do I choose the right mat or board size?
Check the finished dimensions printed on your puzzle box and compare them with the usable surface dimensions of the mat or board. Piece count alone does not determine fit.

Where do you deliver?
We currently deliver within the United States. Available shipping options are shown at checkout.

How much is shipping?
Standard shipping is $3 for orders below $50. Orders of $50 or more qualify for free standard shipping. The threshold is based on the merchandise subtotal after discounts and before tax.

How long will my order take?
Processing takes 1–2 business days. Standard transit typically takes 5–8 business days after shipment, giving an estimated total of 6–10 business days.

Can I return or exchange an item?
You may request an eligible return or exchange within 30 days of delivery. We cover return shipping and standard replacement shipping within the United States. Please see our Return & Refund Policy for full details.

What if my order arrives damaged or incorrect?
Email support@grovelmere.com with your order number and a description of the problem. Include photos where practical so that we can review the issue.

Can I cancel an order?
Contact us promptly. Orders canceled before shipment receive a full refund. If the order has already shipped, our return process applies.

How do I contact you?
Email support@grovelmere.com or call +1 (612) 472-5983. Our hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Pacific Time, excluding U.S. public holidays.