Refund policy

GROVELMERE is operated by COPPERVALE 83 GLOBAL TRADE LLC. We offer returns and exchanges for eligible purchases delivered within the United States.

30-Day Returns

You may request a return within 30 days after receiving your order.

For a change-of-mind return, items must be unused, in their original condition, and include all components supplied with the product. Please retain the original packaging where possible and provide your order number or other proof of purchase.

These condition requirements do not prevent you from reporting an item that arrived damaged, defective, incomplete, or different from what you ordered.

Free Return Shipping

We cover return shipping for eligible returns within the United States and do not charge a restocking fee.

To start a return, email support@grovelmere.com with your order number and the items you wish to return. We will provide return instructions and a prepaid shipping label.

Please contact us before sending your return so that we can provide the correct return destination. Our business contact address is not automatically the return address for every order.

Exchanges

Eligible exchanges are available within the same 30-day period, subject to availability. We cover both the return shipping and the standard shipping of the replacement item within the United States.

If you select a different item, we will explain any price difference before proceeding. If the requested replacement is unavailable, you may choose an eligible alternative or a refund.

Damaged, Defective, Incorrect, or Incomplete Items

Please contact us as soon as you notice a problem. Include your order number and, where practical, photographs of the item and packaging.

We will review the issue and arrange an appropriate replacement or refund without charging you return shipping. You do not need to purchase a replacement before we review your claim.

Refunds

After receiving and inspecting your return, we will notify you of the outcome. Approved refunds will be issued to the original payment method within 5 business days after we receive the returned item. Your payment provider may require additional time to display the credit.

For change-of-mind returns, the original $3 outbound shipping charge, if paid, is not refundable. No outbound shipping charge will be deducted from an order that originally qualified for free shipping.

If we supplied a damaged, defective, or incorrect item, the refund will include any applicable original shipping charge associated with that item.

Order Cancellations

Contact us promptly if you wish to cancel an order. Orders canceled before shipment will receive a full refund. Once an order has shipped, please follow our return process.

This policy does not limit any rights you have under applicable consumer law.

Contact

Email: support@grovelmere.com
Phone: +1 (612) 472-5983
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Pacific Time, excluding U.S. public holidays.